Order cancellationAll orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.We do not issue the refund if:
● your order does not arrive due to factors within your control (e.g.
providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed
period for delivery (45 days) has expired.
Send Refund Request to firstname.lastname@example.org
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
● The item you ordered did not arrive within the time promised by the seller.
● The item you received was not as described.
● The item you received that was assured to be genuine was fake.